Payment Policy: It is the policy of the Benton-Franklin Health District to collect payment at the time of service unless other arrangements have been made in advance.
| Payment Options: We offer the following payment options: Cash, Visa, MasterCard, Discover and American Express. Checks may be accepted for some services. |
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Credit Card Payment Form: Use this form when mailing in a payment using a credit card.
Monthly Billing Statements: Monthly statements are mailed out to all accounts with an outstanding balance. Details showing the service, charge, and billing status are provided.
Online Payment Portal: For your convenience, payments can be made online by accessing our Payment Portal. A quick pay option is available using two references from the mailed statements. For clients wishing to view their account details and have ongoing access to their account, an option to set up a user name and password for ongoing access is available.
Fee Schedule: The health district provides a number of programs and services directly to the community for a fee. These programs and services are related to the public health mission of preventing disease, reducing injury and protecting our environment and include immunizations, water testing, environmental health licenses and permits, and birth and death certificates. The fees for these services are based on the total cost of providing the service and approved by the governing Board of Health. The fee schedule is reviewed annually and updated when there is a significant cost increase or decrease to the services provided.
2025 Fee Schedule Registration: To ensure accurate registration and insurance billing ( when appropriate) please be prepared with the following information upon registration.
- Medicare or Provider One Card
- Insurance Identification card
- Household Annual Income when applying for a sliding fee discount
Insurance Billing: Proof of insurance is required at check in when billing medical insurance. For those insurance plans that BFHD is not contracted with, payment at the time of service is required.
Travel Clinic: Patients who plan to be outside of the country for more than 60 days will require prior authorization of service coverage from their contracted insurance company or payment in full at the time of service and seek reimbursement.
Referrals: Any necessary referrals are the responsibility of the patient to acquire in advance. We will gladly provide you with a detailed, itemized receipt to submit to your plan for reimbursement.
Contracted Insurance Plans: The Benton-Franklin Health District is pleased to offer insurance billing for the following insurance plans:
Covered Services: BFHD will bill your contracted insurance plan for covered services.
Non-Covered Services: Services known to be non-covered must be paid in full at the time of service. A courtesy billing can be submitted to the insurance for the purposes of crediting the client’s deductible upon request.
Non-Contracted Insurance Plans: Payment is required at the time of service for non-contracted insurance plans. In some cases, a courtesy billing can be submitted on your behalf. You can request more information from the front office staff.
Financial Responsibility: Clients are financially responsible for the costs of the services they receive. A financial acknowledgement of responsibility is signed at the time of registration. Any insurance billing (including Medicare and Medicaid) will reflect the appropriate provider contractual adjustments, and the remaining balance is the client’s responsibility.
Assignment of Benefits: Clients with insurance coverage from one of the BFHD contracted plans agree to assign their medical benefits for services provided directly to BFHD.
Sliding Fee Discount: Clients without medical insurance may apply for a Sliding Fee discount for select healthcare services. To learn more about this discount, and to see if you qualify, ask the clerk at the time of registration or call 509.460.4207.
Cost Estimates: Cost estimates for immunization and TB services are available upon request by calling the Billing office at 509.460.4207. Business Account Invoicing: Monthly invoices are available upon request to businesses with reoccurring services at the Health District. For further information, call 509.460.4207.
Water Lab Services
Payment is due when the water sample is submitted for testing unless prior arrangements have been made with the Billing Department.
Environmental Health Services
Annual Food Service Permitting Fees: Annual Operating Permit fees will be billed in the fall for the following year. These fees are due and payable upon receipt of statement. Facilities failing to pay their annual operating permit fee by January 1st are subject to closure for failure to possess a valid operating permit.
Food Handler Classes: Cash payment is required at the time of service.
All other Environmental Health Fees and Permits: Payment must accompany application prior to receiving services.
Vital Records
Vital Records services require payment at the time of application in the form of cash, money order, cashier’s check or credit card. Personal checks not accepted.
Billing Office Mailing Address:
7102 W. Okanogan Place
Kennewick, WA 99336
Billing office phone: 509.460.4207
Fax: 509.460.4590
Hours of Operation:
Monday-Friday
8:00am-5:00pm (closed from 12:00-1:00)